KLIA Ekspres - The fastest way between KL Airport and KL City

Role Summary

ERL is currently seeking a highly motivated IT Helpdesk Support to support and maintain IT System. Our systems are mainly using Microsoft Products. We are looking for an organized, solution-oriented skill and adapt to the fast-paced working environment. These include provide technical troubleshooting, maintaining workstation and network performance troubleshooting.

The challenge of the role is to manage a variety of tasks at once and responding in a timely manner, supporting multiple operating system versions and keep up with a rapidly changing technology.

This role requires an individual who is passionate about technical support, creative problem solving and lateral thinking.

Responsibilities

To provide IT technical support including equipment installation, deployment, system troubleshooting and network maintenance
To manage IT asset movement and update the IT asset database
To manage IT helpdesk support requests and resolve in a timely manner
To provide basic IT training including Microsoft Office training, in-house application and IT orientation briefing
To provide IT support for other systems such as surveillance system, Electronic Information Display System, Workflow Management System and intranet portal
To maintain application program and debug the program code as and when is needed
To coordinate and manage third parties to resolve technical problems
To coordinate and liaise with vendor on IT purchasing and documentations

Requirements

Ideal candidates should have 2 years’ working experience in Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, or Professional Degree in Computer Science/Information Technology/CompTia or equivalent.
Good working experience in providing end user support on Microsoft Office suite and desktop
Knowledge with programming and reporting would be an added advantage
Fast learner and a self-starter in learning/developing new skills. Strong analytical and problem solving skills would be an advantage
Discipline, Self-motivated, responsible, creative, goal-orientated and able to work with minimum supervision
Able to work beyond normal working hours if required
Excellent written and oral communication skills in both Bahasa Malaysia and English

Executive - IT Helpdesk Support

Role Summary

Responsibilities

Requirements

Password must contain the following: