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Privacy Policy

Express Rail Link Sdn Bhd (ERL) is committed to the protection of your Personal Information. This Privacy Policy explains the policies of ERL in relation to the handling and use of Personal Information that may be collected on its website and app.

By using this website and/or app and using our products and services, you acknowledge the terms of this Privacy Policy together with our Terms and Conditions, and consent to the collection, use and disclosure of your Personal Information by ERL as set out in this Privacy Policy.

We collect the following types of information from you:
  • Personal Information about you to provide you with a range of personalised services. The type of Personal Information we collect about you depends on how you use the website/app and may include contact information, payment information, travel information and statistical data; and
  • Records of any emails or other communication that you send via the website/app, email, telephone, in writing, through our Help Centre pages or social media platforms or Ticket Counters; or
  • Create or modify an online or in-app account with us, including your EkspreSmiles membership
Where another person makes ticket purchases/service reservations on your behalf, you undertake and will ensure that you have authorised the disclosure of your Personal Information and are aware of the terms and conditions of this Privacy Policy.

Where you are booking on behalf of another person, you represent and warrant that you have the consent of those persons to provide their Personal Information.

In addition, where you are booking on behalf of children (those below 18 years of age), you should do so only as the parent or legal guardian of that child and enter into relevant contracts on behalf of that child.
Generally, you can visit most parts of the website/app without telling us who you are or revealing any information about yourself. You must supply to us your Personal Information as requested in this website/app in order to make ticket purchases/service reservations.
You have full control whether or not to disclose any Personal Information we may request and the type of information or communication (if any) you would like to receive from our companies or our respective related and associated companies or corporations.

Please note that we will only send promotions or announcements to you if you have previously given your permission for us to do so. Where we have obtained your consent to process your Personal Information for certain activities (such as membership offer), you may withdraw this consent at any time and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.

In particular, you may elect to stop receiving promotional activities by:
  1. unsubscribing from the mailing list;
  2. editing the relevant account settings to unsubscribe; or
  3. sending a request to CustomerEnquiry@KLIAekspres.com.
You agree that ERL may use and disclose the Personal Information you provide through the website/app as follows:
  • For the purposes for which the Personal Information was requested, namely your EkspreSmiles membership, ticket purchases, VIP Service reservations, purchase and service ratings;
  • To enable us to provide our services and perform our obligations to you;
  • To protect your safety and well-being;
  • To provide you with our service updates;
  • To investigate and respond to claims and enquiries from you;
  • To facilitate your participation in our or third parties’ loyalty programs;
  • For financial purposes such as payment card verification;
  • To operate our promotions, contests and events via our communications channels;
  • For use in the marketing of other products and services by ERL and from our respective companies and our respective related and associated companies or corporations;
  • For statistical and marketing analysis, systems testing, maintenance, surveys and customer service matters;
  • To comply with any legal or regulatory requirements as required by the relevant authorities or court order of any jurisdiction;
We will not trade or sell your Personal Information to third parties, and do not intend to do so in the future. Your Personal Information shall only be disclosed where applicable to these appointed or authorised third parties:
  1. our travel service providers (such as for VIP Service);
  2. our other affiliates where it is necessary to facilitate your travel;
  3. payment verification providers;
  4. IT service providers and data analytics agency;
  5. airport authorities, regulatory authorities and legal bodies as required by law; and
  6. safety and security personnel.
ERL will take all reasonable steps to protect your Personal Information from misuse, interference and loss, unauthorised access, modification or disclosure. We have implemented technology and security features in line with reasonable industry standard practices to safeguard the privacy of your personally identifiable information. If you become aware of any security breach, please let us know as soon as possible.

ERL cannot be held responsible or liable in any manner for lapses in security caused by third-party accesses to your Personal Information supplied to us as a result of your failure to keep your Personal Information private.

However, you acknowledge and agree that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, notwithstanding any contrary provisions herein, expressed or implied, whilst we, namely ERL, will reasonably strive to protect your Personal Information as aforesaid, none of us can ensure or warrant the security of any information you share with or furnish or transmit to us.

As such you agree that all disclosure of your Personal Information to us is at your own risk, and none of us shall be responsible or liable in any manner to you or any other person for any loss, injury, damage, expenses, demands, claims, actions and/or proceedings incurred, suffered or sustained as a consequence thereof.
The website and app may contain links to other third party websites. ERL shall not be responsible or liable to you or any other person in any manner for any other websites including their respective privacy policies, practices and content as they are outside our control. Please ensure that you are satisfied with their privacy statements before you submit your Personal Information.
We may amend this Privacy Policy from time to time and notify you by posting the amended version on the website/app.
If you have comments or questions about this Privacy Policy, or issues regarding your ticket purchase/service reservation, please contact us.

If you are our EkspreSmiles member and wish to modify your personal details, please log in to your account.