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VIP Service
Your trip to and from the airport is upgraded with the VIP Service - travel in style in an executive limousine and KLIA Ekspres for an exclusive door-to-door transfer.

The VIP Service is temporarily unavailable.

We regret any impact this may cause on your travel plans. Please check out our other airport transfer options. 

 

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Meet & Greet

Our friendly VIP Service representative will meet and greet you upon arrival.

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Dedicated Porter

Our porter will be doing the heavy lifting for you.

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Priority Seating

You will be allocated a seat in a specially designated section on the KLIA Ekspres train.

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Chauffeur Service

You will be chauffeured in an executive limousine to your destination.

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1 Month Validity

Tickets are valid for 1 month from the selected date of travel. Door-to-door service is available only on your departure date.

What To Expect

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Hotel/Home/Office

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Your chauffeur will pick you up in a limousine and take you to KL Sentral station.

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KL Sentral

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Here, you will be welcomed by our VIP Service Representative and porter. They will accompany you all the way until you board the train.

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KLIA Ekspres Train

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You can make your way to your seat within our Priority Seating zone and enjoy a quick and convenient train ride.

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Airport

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The porter will help you with your bags all the way from the train to the check-in counter. Head to the boarding gates with peace of mind.

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Airport

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Upon arrival, you will be welcomed by our VIP Service Representative at the Baggage Reclaim Hall and a porter who will handle your bags.

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KLIA Ekspres Train

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You can make your way to your seat within our Priority Seating zone and enjoy a quick and convenient train ride.

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KL Sentral

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The porter will help you with your bags all the way to KL Sentral, where your limousine will be waiting outside.

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Hotel/Home/Office

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Your chauffeur will now take you to your chosen drop-off point in a limousine.

Experience door-to-door airport transfer with
VIP Service

Vehicle Options

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Hyundai Starex

Each Executive Vehicle can accommodate up to 4 guests comfortably with a mix of large and hand-carry luggage.

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Max. 4

Passengers

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Max. 4

Check-In Baggage

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Max. 2

Cabin Baggage

Toyota Hiace

If you are travelling in a bigger group of up to 7 people, we recommend you to go for the van.

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Max. 7

Passengers

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Max. 5

Check-In Baggage

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Max. 2

Cabin Baggage

Fares

VIP Service Add-ons
Train + Executive
Vehicle to
Zone 1 for the first passenger
RM155.00
Group (Van) +RM55.00
Destination in Zone 2 +RM55.00
Additional Adult +RM55.00
Additional Child (6-15 years old) +RM25.00
Additional Child (Below 6 years old) Free

Zones Explained

We use Google Maps to find your location. The distance calculated by Google Maps determines the zone of your destination or origin.

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Zone 1

Less than 20 km from KL Sentral.

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Zone 2

Less than 30 km from KL Sentral.

We have just updated our booking system to improve our customer service. Now you’ll be able to check your drop-off/pick-up zone instantly, add tickets and other add-ons to your cart and manage your account online. While you’re getting used to our new booking system – we’ve included some FAQs for you below.

Booking as a guest or a member

If you’ve not booked with us before, you can choose to book as a guest or register as a new member.
As a registered member, you can retrieve your purchase history easily and quickly. By creating a profile, you can store your user and credit card details for faster purchase transaction processing in future. You will also be the first to hear about our latest updates and promotions.
Simply click on the Register button, fill in your details and confirm your password.
If you’ve booked a VIP Service on the old website before, you will have an account automatically created for you in the new system.

You would have received an email from us to notify you of the system migration as well as your username and temporary password. The username is the email address which you previously used to make your bookings. Don’t forget to change the temporary password!

You can also email us at VIPservice@KLIAekspres.com to check.
Your previous completed assignments will not be transferred to the new system. A new purchase history will be created when you start making bookings using the new system.

However, your current booking which has not been fulfilled yet will be transferred to the new system. You can call our Hotline or email us at VIPservice@KLIAekspres.com to check.
To view or modify your profile after registration, go to www.KLIAekspres.com/purchase-history. You can view your purchase history as well as change your password here. You can also modify your current booking up to 12 hours before the designated drop-off/pick-up time.
You can modify your current booking up to 12 hours before the designated drop-off/pick-up time even if you are not registered as a member. Please search your current booking using your booking confirmation number and email address.

Note: the booking modification function is not available yet. You can call our Hotline or email us at VIPservice@KLIAekspres.com for assistance.

An Admin Fee of RM10 may be applicable depending on the modification requested.
Booking VIP Service online
Our new system can automatically determine the zone when you enter your drop-off/pick-up point. We use Google Maps to determine its distance from KL Sentral Station. Our driver may choose to take a route that is the fastest (although not necessarily the shortest), depending on the traffic condition at that time. No additional cost will be charged.
  • Zone 1: less than 20km from KL Sentral Station (generally, city centre destinations fall into Zone 1)
  • Zone 2: less than 30km from KL Sentral Station
Please note that the zone assignment is an estimation based on Google Maps. If the actual location differs, the correct fare will be charged upon arrival.
Yes, we use Google Maps to locate your drop-off/pick-up point and determine the zone. The zone assignment is an estimation based on the Google Maps.

Please ensure you type in the correct full name of the hotel and choose from the options offered by Google Maps. For a residential address, please ensure you type in the full address including house number or apartment/condominium name and block number, street name and town.
In such cases, you need to ensure you type in the full address as the system will record it in your booking. The full address will be shown in your booking confirmation voucher. The driver will refer to this address for your pick-up. If the actual location differs, the correct fare will be charged upon arrival at the VIP Service Counter.
As part of their daily routine, our VIP Service Representatives will check and confirm that your flight arrival details match the flights arriving or departing that day. At the airport, the paging screen will display your name and flight number before your scheduled flight arrival time and will continue to be displayed up to 2 hours. This is to take into account your dwell time in the Satellite Building before Immigration clearance.
Our last train from KLIA is at 1:00am daily and we can accept a booking for flight arriving not later than 11:30pm. This is to ensure that there is no missed transfer in case of flight or baggage reclaim delay.
Our counter operation hours at the airport are from 6:00am to 11:00pm daily. The earliest we can arrange for a VIP Service meet-and-greet is at 5:30am.
The earliest pick-up time from home/hotel that we can accept is at 4:30am. We normally recommend the pick-up time to be at least 3 hours before the flight departure time. Nevertheless the system can still accept a minimum pick-up time of 2 hours prior to flight departure time.

Please ensure sufficient time is allocated between your pick-up and flight departure time, and take into account the pick-up location and traffic conditions at that time.
The latest pick-up time from home/hotel that we can accept is at 11:45pm. You can take the last KLIA Ekspres train from KL Sentral at 12:40am. Please ensure sufficient time is allocated between your pick-up and flight departure time, and take into account the pick-up location and traffic conditions at that time.
All low-cost carrier flights including AirAsia land at KLIA2. Our representative will page for and meet you on arrival. Please refer to the direction map for the VIP Service Meet & Greet location.
Our counter operation hours at the airport are from 6:00am to 11:00pm daily. As we do monitor flight arrival times and any possible delay, we will assess the situation and assign our representative to assist guests who are delayed beyond the booked time where possible. However in the event that the train services have ended for the day, we will advise our guests to look for an alternative mode of transport. A full refund will be given through your credit card in this case.
You do not need to book a seat on the train. We are introducing a VIP Service Priority Seating zone onboard the train soon for the comfort of our VIP Service passengers.
You may request for child car seats for your children. However, we only provide one standard type which is a forward facing seat for children weighing 20-40 pounds (8-18kg) and up to 40 inches (101cm) in height.
You just need to identify yourself at the hotel concierge area at the selected pick-up time. Our driver will be at the pick-up point 15 minutes before the indicated pick-up time.
Yes, the fare quoted includes the train and limousine transfer as well as the meet-and-greet and dedicated porter services.
No, there isn’t any extra charge for a child seat.
Yes, we accept Mastercard, Visa and American Express cards.
If you have registered as a member, please check your Purchase History to see if the transaction has been recorded. You can retrieve your VIP Service booking confirmation voucher here. If it is not found, please contact us for assistance.
To view the pdf attachment, you must have Adobe Acrobat Reader installed on your computer.
Yes, you can just show the booking confirmation voucher on your mobile screen.

We require that you present your passport or any other proof of identification for verification purpose at the counter.
Hotline & Walk-in Bookings
You can call our KLIA VIP Service Counter at +603 2267 8140 (daily from 6:00am to 11:00 pm local time) or email to VIPservice@KLIAekspres.com. An Admin Fee of RM10 will be charged for assisted bookings or modifications.

We can also assist a walk-in passenger on the spot, however the booking confirmation would be subject to vehicle availability. Our counter operation hours at the airport are from 6:00am to 11:00 pm local time.
You can call our KLIA VIP Service Counter at +603 2267 8140 (daily from 6:00am to 11:00 pm local time) or email to VIPservice@KLIAekspres.com. An Admin Fee of RM10 will be charged for assisted bookings or modifications.
Yes, you can book and pay online on behalf of other people. The credit card proof is not required but we need to verify the passenger identity at the point of meet-and-greet.

Kindly inform your parent whose name is stated during the VIP booking as the passenger for meet-and-greet/paging purpose to present his/her passport or any other proof of identification.
You can book and pay online on behalf of your boss. You can also call our KLIA VIP Service Counter at +603 2267 8140 (daily from 6:00am to 11:00 pm local time) or email to VIPservice@KLIAekspres.com. An Admin Fee of RM10 will be charged for assisted bookings or modifications.
Our counter operation hours at the airport (KLIA & KLIA2) are from 6:00am to 11:00pm daily.
Cancellations & Refunds
You can modify your current booking as a registered member or a guest as long as it is done more than 12 hours before the pick-up time. An Admin Fee of RM10 may be applicable depending on the modification requested.

Note: the online booking modification function is not available yet. Please email to VIPservice@KLIAekspres.com or call our KLIA VIP Service Counter at +603 2267 8140 for assistance.
For flight cancellation/delay which is beyond your control, we can permit a full refund request upon confirmation of the flight cancellation/delay.
In this case, we will consider it as a ‘No Show’. Unfortunately, we won’t be able to process your refund request.
Other service-related questions
If you miss the paging upon arrival, please proceed to our VIP Service Counter at the Baggage Reclaim Hall. For directions, click here.
We assign a dedicated porter to each of our VIP Service assignment. He will escort and assist you with your luggage from the Baggage Reclaim Hall all the way to the train platform, onboard the train to KL Sentral and into the limousine. Do note that the responsibility for your belongings will still lie with you.
You don’t need to tip the porter.
We recommend that you request for Special Assistance upon flight landing from your airline. Please inform your airline and the appointed Special Assistance staff that a KLIA Ekspres VIP Service booking has been arranged for your mother, and to proceed to our VIP Service Counter at the Baggage Reclaim Hall. The directional map can be shown to the staff if necessary.

The staff will escort your mother from the landing gate through to Immigrations. Our VIP Service Representative will be on standby to meet and greet at the Baggage Reclaim Hall. Your mother will be escorted and assisted by our dedicated porter all the way to the train platform, onboard the train to KL Sentral and into to the limousine at KL Sentral.
We work with a reliable service provider with a good track record. We have had no untoward incident to date and we will continue to monitor their performance and safety records.

VIP Service Description & Fares

  1. The package comprises a one-way ride on KLIA Ekspres between Kuala Lumpur International Airport (KLIA/KLIA2) and KL Sentral, and a one-way ride in an executive limousine between KL Sentral and your destination. It also includes meet-and-greet and dedicated porter services. The price for one person is RM155 one-way (Zone 1). Zone 2 destinations have an add-on fee of RM55.
  2. KLIA Ekspres service coverage consists of journey between Kuala Lumpur International Airport (KLIA/KLIA2) and KL Sentral.
  3. Upgrade your fleet vehicle from Executive to Group with only RM55 add-on fee to any Zone.
  4. Additional passenger(s) to the same destination at RM55 per Adult, RM25 per Child (6-15 years old).
  5. Maximum four (4) passengers per limousine.
  6. Maximum seven (7) passengers per group (van).

Reservation

  1. Reservation made through KLIAekspres.com/VIPservice must be received at least 12 hours before pick-up or arrival time.
  2. Walk-in request is accepted at KLIA/KLIA2, subject to limousine availability. Enquiry is to be made at KLIA Ekspres VIP Service Ticket Counter.

Limousine’s Fulfillment & Requirement

  1. The journey time between KLIA and KL Sentral is 28 minutes, and 33 minutes between KLIA2 and KL Sentral. Limousine journey time is dependant on traffic conditions. Additional time may be required for heavy traffic conditions, for checking in at KL Sentral and for intervals between train departures. It is the passenger’s responsibility to ensure that there is sufficient transfer time to avoid missing his/her flight.
  2. All luggage must fit within the limousine’s luggage compartment. Express Rail Link Sdn Bhd, as the service provider, is not responsible for carrying any excess luggage. If an additional vehicle is required to carry the excess luggage, the applicable charges for the vehicle will be imposed.
  3. Split destination from one assignment is not allowed.

Cancellation/Changes/Refunds

  1. Cancellation can be made online, or via phone to our KLIA Counter number at +603 2267 8140.
  2. Full refund, less Administrative Fee, will be given for cancellation made more than 12 hours before pick-up time.
  3. An Administrative Fee of RM10 is chargeable for each cancellation.
  4. No refund will be given for cancellation made less than 12 hours before pick-up time.
  5. Changes made to the destination address involving different zones (eg. Zone 2 to Zone 1, or vice versa) are acceptable, at least 12 hours before pick-up time. The difference in rates will be calculated for refund (less RM10 Administrative Fee) or additional charges.
  6. No additional charges will be imposed for any changes made to the reservation that do not affect the fare.

No Show (inbound/outbound)

  1. If the passenger is not at the location within 10 minutes of the stipulated pick-up time, the passenger is deemed as a “No Show”, and Express Rail Link Sdn Bhd is deemed to have fulfilled its obligation on the confirmed reservation. No refund or further obligations apply.
  2. If the limousine is not at the location within five minutes of the stipulated pick-up time, a full refund will apply if the passenger consequently uses another mode of transportation.

Payment

  1. Payment for confirmed reservations must be made online by credit/debit card.
  2. Payment for telephone reservations must be made by credit/debit card upon making a booking.
  3. Payment for walk-in reservations can be made by cash or credit/debit card at the KLIA Ekspres VIP Service Ticket Counter when making the reservation.

Address and Sales Contact

  1. Express Rail Link Sdn Bhd, Level 2, KL City Air Terminal, KL Sentral Station, 50470 Kuala Lumpur
  2. For Sales Enquiries, please call us at tel. +603 2267-8000 or e-mail VIPservice@KLIAekspres.com
Prices are in Ringgit Malaysia. Package is subject to Terms and Conditions above and limousine availability at the time of reservation. Conditions of Carriage apply.

These Terms and Conditions are subject to change without prior notice.

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