Combined Service

Check Revised Schedule. At KL Sentral, train arrives and departs from KLIA Transit Platform.

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Ticketing Officers

Open Interview 4 - 30 August 2022

Ticketing Officers
Open Interview 4 - 30 August 2022
  1. As a Ticketing Officer, the person will be responsible for our daily operation at the front-line Customer Service Counter. Staff will attend to the needs of our customers ensuring that the level of customer service delivery is of excellent quality.
  2. To ensure that the Customer Service Counter is adequately manned and all point of sales equipment and service facilities at the station are serviceable.
  1. Sell KLIA Ekspres and KLIA Transit Tickets at our Customer Service Counters and ensure counters are manned at all times during operation hours
  2. Prepare end of shift settlement report
  3. Provide customer service information and attend to all front-line customer service matters
    • Give undivided attention when serving customers
    • Ensure valid signage and brochures are displayed at counters
    • Attend to Lost & Found inquiries
    • Attend to general customer service inquiries
  4. Attend to customers during service disruption to ensure service standards are maintained
  5. Provide customer service support to other departments when required
  6. Provide support/assist with marketing promotions and special events
  7. Assist with Emergency Handling to ensure customer safety, comfort and convenience are adequately addressed in any life-threatening contingency like fire, derailment, etc.
  8. Assume responsibility of other relevant tasks as assigned from time to time

We are looking for Malaysian candidates between 19 and 30 years old. Candidates must be willing to work on shift basis. Training, allowances (shift, full attendance and incentive, if applicable) and overtime pay will be provided. Other perks include medical benefits, annual and medical leave.

Qualification: SPM with credit in Bahasa Melayu, English and Mathematics

Candidates must possess a good command of English and Bahasa Malaysia. Relevant working experience in Customer Service and computer literacy would be an added advantage.

We are conducting an Open Interview for this position. 

Date: 4 - 30 August 2022 (Monday - Friday only)

Time: 8:30 am - 1:00 pm

Venue: ERL Office, Level 2 KL City Air Terminal, KL Sentral Station, 50470 Kuala Lumpur

Please bring your latest resume with original and copy of certificates (SPM is compulsory) and a passport-sized photo. Incomplete documents will not be entertained.

Dress Code for Interview:

      • Office attire (Shirt/Long Pants/Skirt)
      • Baju Kurung
      • Covered shoes (sports shoes/sneakers or sandals are not allowed)
      • Proper grooming (ladies with light make-up)
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