Running normal services

Ticketing Officers

Ticketing Officers
  1. As a Ticketing Officer, the person will be responsible for our daily operation at the front-line Customer Service Counter. Staff will attend to the needs of our customers ensuring that the level of customer service delivery is of excellent quality.
  2. To ensure that the Customer Service Counter is adequately manned and all point of sales equipment and service facilities at the station are serviceable.
  1. Sell KLIA Ekspres and KLIA Transit Tickets at our Customer Service Counters and ensure counters are manned at all times during operation hours
  2. Prepare end of shift settlement report
  3. Provide customer service information and attend to all front-line customer service matters
    • Give undivided attention when serving customers
    • Ensure valid signage and brochures are displayed at counters
    • Attend to Lost & Found inquiries
    • Attend to general customer service inquiries
  4. Attend to customers during service disruption to ensure service standards are maintained
  5. Provide customer service support to other departments when required
  6. Provide support/assist with marketing promotions and special events
  7. Assist with Emergency Handling to ensure customer safety, comfort and convenience are adequately addressed in any life-threatening contingency like fire, derailment, etc.
  8. Assume responsibility of other relevant tasks as assigned from time to time

We are looking for Malaysian candidates between 19 and 35 years old. Candidates must be willing to work on shift basis at any ERL stations.

Training, work uniform, allowances (shift, full attendance and performance-based incentive, if applicable) and public holiday/overtime pay will be provided. Other perks include medical benefits, annual and medical/hospitalisation leave. You will also get free unlimited rides on the KLIA Ekspres and KLIA Transit trains.

Qualification: SPM with credit in Bahasa Melayu, English and Mathematics

Candidates must possess a good command of English and Bahasa Malaysia. Relevant working experience in customer service and computer literacy would be an added advantage.

The successful candidates will be offered a 2-year employment contract with the opportunity of being absorbed as permanent staff, subject to performance, at the end of the contract. 

Interested in
Joining us?
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