Q: What is the Customer e-Invoicing Portal?

A: The Customer e-Invoicing Portal is a self-service portal for passenger to request for e-Invoice after purchasing the KLIA Ekspres train tickets or parking payment at the Salak Tinggi Park & Ride. This online platform allows businesses to generate, manage, and track electronic invoices in compliance with LHDN regulatory standards.

Q: What should I do if I did not receive my e-Invoice within 24 hours after submitted?

A: You will receive your e-Invoice 72-hours after submission. 

Q: How can I track my e-Invoice status after submitted?

A: You can track the status of your e-Invoice by accessing https://einvoice.kliaekspres.com/#/einvoice-generate On the upper right there is one function ""Search Tracking No."" Enter your tracking number and then click on the search icon. You will able to view the current status of e-invoice, such as 'New', 'In Progress', 'Error', 'Completed' or 'Cancelled'.

Q: What should I do if I forget my tracking number?

A: If you forget your tracking number, you may email to CustomerEnquiry@KLIAekspres.com or contact 603-2267 8000 for further assistance.

Q: Am I allowed to cancel or modify an e-Invoice after I have submitted to LHDN for validation? 

A: Once your e-Invoice is submitted, you are not allowed to make any modifications or cancellations due to regulatory restrictions.

Q: What should I do if I encounter an error while I submit the e-Invoice request using Customer e-Invoicing Portal?

A: If you encounter an error, please contact Customer Enquiry for assistance.   

 Q: How can I generate e-Invoice for my ticket purchase or parking at Salak Tinggi Park & Ride? 

A: Visit our Customer e-Invoicing Portal at https://einvoice.kliaekspres.com/#/einvoice-generate. 

Q: Will ERL store my personal particulars inside its server?

A: No, customer details are deleted immediately from the system after the e-Invoice is successfully submitted to LHDN, in line with ERL's policy and the Data Protection Act 2010.   

Q: How soon will I get my e-Invoice from ERL after filling up the details? 

A: You will get the e-Invoice after 3 working days.

Q: Can I edit e-Invoice on MyInvois Portal after LHDN validates the e-Invoice?

A: No, e-Invoice cannot be edited after validation by LHDN. 

Q: Can I still cancel e-Invoice after the 72-hours timeframe?

A: Once your e-Invoice is submitted, you are not allowed to make cancellations due to regulatory restrictions. 

 Q: Can I combine a few receipts into a single e-Invoice?

A: No, multiple receipts cannot be combined into a single e-Invoice. 

Q: I am a non-Malaysian (foreigner). How do I request for e-Invoice?

A: A non-Malaysian (foreigner) can request for e-Invoice by visiting https://einvoice.kliaekspres.com/#/einvoice-generate . A non-Malaysian must enter their passport number for individual buyers or for business buyers, they must enter a Business Registration Number.

Q: Who do I reach out for issues related to e-Invoices? 

A: Please contact Customer Enquiry (603-2267 8000) or email CustomerEnquiry@KLIAekspres.com

Q: When is the last day to request for e-Invoice after purchasing a ticket or parking payment? 

A: The e-Invoice will be generated after 72-hours of the purchase date. The last day to request is the 4th of the following month from the date of purchase.  

Q: If I purchase train tickets via third party e-commerce website, self-service kiosk or contactless at the gate and parking at Salak Tinggi Park & Ride, will I be able to request an e-Invoice? 

Answer: 

• For purchases made via third party e-commerce, please apply the e-Invoice via respective e-commerce vendor.
• For tickets purchased via our website, mobile app, self-service kiosks or using contactless payment at the gate, you can request an e-Invoice through our e-Invoice portal.
• For Salak Tinggi Park & Ride, you can request e-Invoice through our e-Invoice portal"

 Q: What happens to the e-Invoice if I request for refund? 

A: For refund request, you will receive a refund note.